Australian Office

Services for Australians

Services for Australians

Consular services

The Department of Foreign Affairs and Trade (DFAT) may provide help to Australians who find themselves in trouble overseas. This support is known as consular services.

The Consular Services Charter sets out the assistance that we can and cannot provide, and the standards of service you can expect from us when seeking consular assistance. For information about collecting your personal information please read the Consular Privacy Collection Statement.

If you require consular / passport assistance while in Taiwan you can visit or call the Australian Office (AO) in Taipei.

Consular services are provided on weekdays, between 8:45am and 5:15pm, except of public holidays. Telephone enquiries can be made on +886 2 8725 4100.

DFAT also provides Australians with emergency consular services 24 hours a day, seven days a week. You can contact the Consular Emergency Centre on 1300 555 135 within Australia or +61 2 6261 3305 from outside Australia or SMS +61 421 269 080.


Travel information for Australians

Visit Smartraveller for travel advice and on-line registrations.  The Smartraveller website is also available in traditional Chinese and simplified Chinese.


Are you a dual citizen travelling to Taiwan? Check out this video which covers Smartraveller’s advice levels, travel insurance, the importance of following local laws and the implications of dual nationality, including limitations of consular services. Be sure to visit before you go.


We encourage use of the online registration service by Australians planning to reside overseas for extended periods and those travelling on holiday or business purposes.



Visit our passport  page for more information on passport services.


Notarial Services

For a fee (contact us for the local currency equivalent), the AO can provide a limited range of notarial services. If you require notarial services, appointment bookings can be made here


The services we can provide include:

  • certifying copies of original documents
  • witnessing signatures on certain documents, including statutory declarations
  • administering affidavits, oaths and affirmations 

Consular staff cannot provide advice on specific legal requirements, including what documents need to be signed or certified.  Papers should be presented to officers in an ordered fashion and clear instructions should be given on your particular requirements.  If you are unsure of the legislative requirements relating to witnessing signatures on a particular document, you should seek independent legal advice.

The AO will not sign or complete any other 'Identifiers Certificates' or 'Verification of Identity Certificates' for a land transfer or mortgage document. The AO can however complete a DFAT Identity Certificate for you. You should check with your Australian representative what is required, and if the DFAT Identity Certificate is suitable, before visiting the AO.   

Please note, by witnessing a signature on a document, neither the Australian Government nor the AO guarantees the legal effectiveness of the document or the accuracy of its contents.


The AO provides voting facilities for Federal Election only.

Police clearances from Australia

Under the Australian Privacy Act, the AO cannot obtain confidential information on Australian citizens or residents of Australia from any Australian police force. Only the individual may obtain this information directly from the relevant state, territory or federal police force. Australian Citizens requiring police clearances should contact the appropriate Australian Federal, State or Territory Police Force.

Other services for Australians living overseas


Local services for Australians in Taiwan

Emergency medical assistance

In case of a medical emergency, dial 119.


Australian organisations present in Taiwan