Australian Office

Visas and migration


Our office does not accept any visa lodgements. Our office in Hong Kong SAR manages visa services for clients in Taiwan. You can apply online for most Australian visas through ImmiAccount. This is the preferred and most efficient way to apply. For pre-lodgement questions, please visit the Department of Home Affairs website at or call the Department of Home Affairs Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9am to 5pm (local time).

  • For application specific enquiries about Business Innovation and Investment visas email:  [email protected]
  • For all other visa applications processed in Hong Kong SAR email: [email protected]


If you are travelling to Australia on a Taiwan passport, you will need to arrange an appropriate visa in advance. 

For short-term business or tourism visits to Australia, the best option is usually an Electronic Travel Authority (ETA) visa.  Applications for Australia’s ETA are available exclusively through the AustralianETA smartphone app. Taiwan ordinary passports are eligible to apply for an ETA using the app.

In addition to holding a visa (which includes an ETA), all travellers must meet Australia’s border entry requirements.


If you are planning to study, work, or stay longer or are not sure what kind of visa you need, please check the website of the Department of Home Affairs to research your options and apply.  


If you require further support, please contact the Global service Centre

Phone (In Australia): 131 881

Phone (Outside Australia): +61 2 6196 0196

Visa application service: VFS Global – Hong Kong


If you have a Taiwan e-Passport and are aged over 16, you can use Australia’s ‘Smartgate’ (similar to Taiwan’s ‘e-Gate’) entry system at major airports.  On arrival into Australia you may access and pass through the Smartgate system. This makes for shorter queues and smoother border entry for Taiwan passport-holders.


No matter which visa you travel to Australia on, Taiwan’s consular authorities encourage you to register your details with them so that you can be contacted in case of an emergency.  The registration website is here. (