The Australian Office, which represents Australian interests in Taiwan, is seeking a suitable person to fill the following position in the Consular & Administration Section:
Passport/Consular Assistant & Receptionist
About the Australian Government’s Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the position
This appointment will be a 14-month temporary position with the potential for an extension. Under direction of the Deputy Director, the Passport/Consular Assistant & Receptionist provides passport and notarial services to clients, and is responsible for reception and switchboard duties.
The key responsibilities of the position include, but are not limited to:
- Conduct passport interviews, process passport applications and provide general passport and consular advice to clients
- Process and issue emergency passports.
- Act as the first point of contact for passport and consular enquiries, including the management of the consular inbox.
- Provide and perform notarial services
- Maintain list of key consular contacts including lawyers and medical services.
- Operate the post’s telephone switchboard
- Provide reception services and issue visitor passes.
- Act as a sub-cashier and maintain advance.
- Manage incoming and outgoing correspondences.
- Despatch/receive airfreight bag.
- Assist with events and functions including coordinating invitations and RSVPs.
- Demonstrated client services skills, including an ability to solve problems and to achieve results.
- Proven interpersonal and communications skills, including an ability to work productively as part of a team and respond effectively to manage distressed individuals and/or situations with tact and compassion.
- Computer skills, including working knowledge of Microsoft Word and Microsoft Excel.
- A good command of written and spoken English, Mandarin and Taiwanese.
- Demonstrated ability to interpret and apply legislations and procedures.
CONDITIONS OF SERVICE
Normal working hours will be 0845 – 1715 Monday to Friday. Occasional overtime may be required. Salary will be NTD 688,845 per annum. Other benefits include performance bonus, pension scheme and insurance.
Note: This is a locally engaged position. There are no additional expatriate benefits available. If the successful applicant is not a resident of Taiwan, the Australian Office will assist to apply for an appropriate working permit and Alien Resident Certificate. Please note these processes can take up to two months.
Start date: late April (approximate)
HOW TO APPLY
Interested applicants meeting the above criteria should submit the following documents in English:
- An up-to-date CV (maximum two pages);
- Contact details for two referees;
- A “one page pitch” outlining your claims to the position, no more than 500 words in length in total.
Applications should be addressed to the Deputy Director, Consular and Administration Section, and submitted via post to:
President International Tower
27-28F, 9-11 Song Gao Road
Taipei 11073, Taiwan
OR by email to:
Closing date for applications is 21 March.
Please note that only applicants who have been selected for interview will be contacted.
The Australian Office supports workplace diversity and is a smoke-free environment.